Problem logging in

Post by Chris
I'm guessing it's due to the new server changes (again) but my SDC isn't
logging in properly...
It *looks* like it's logged in and the login.txt file shows $RETCODE=1$
(i.e good) but the main problem is that I can't reply to forum posts.
Plus there's ads appearing that aren't there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Time for a spyware/adware scan and kill.

--
Alain
-------------------------------
WARNING: The consumption of alcohol may be a major factor in getting your ass kicked.
===============================

Chris

2006-04-19 05:21:23 UTC

Post by Chris
I'm guessing it's due to the new server changes (again) but my SDC
isn't logging in properly...
It *looks* like it's logged in and the login.txt file shows
$RETCODE=1$ (i.e good) but the main problem is that I can't reply to
forum posts. Plus there's ads appearing that aren't there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems. Firewall
was disabled (as a test).

It was working fine up until Stardock announced the recent additional
servers & network upgrades etc. Changing servers in SDC and re-entering
login details did nothing to help either.

[Shrug]

Chris.

Brian Harper [Stardock]

2006-04-19 07:56:16 UTC

Which posts are you trying to reply to? Do you get any error messages?

Thanks,
Brian

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems. Firewall was
disabled (as a test).
It was working fine up until Stardock announced the recent additional
servers & network upgrades etc. Changing servers in SDC and re-entering
login details did nothing to help either.
[Shrug]
Chris.

Chris

2006-04-19 08:38:28 UTC

Post by Brian Harper [Stardock]
Which posts are you trying to reply to? Do you get any error messages?
Thanks,
Brian

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems. Firewall was
disabled (as a test).
It was working fine up until Stardock announced the recent additional
servers & network upgrades etc. Changing servers in SDC and re-entering
login details did nothing to help either.
[Shrug]
Chris.

The general symptom is that the threads all end with the last message
whereas there should be a text edit box (to enter a reply) and submit
button, smileys etc all of which are missing. This is on all the topics
that I can access.

I've tried resetting the lists and when that didn't work I deleted all
the discussion files which didn't work either.

HTH
Chris.

Chris

2006-04-20 00:14:00 UTC

Post by Brian Harper [Stardock]
Which posts are you trying to reply to? Do you get any error messages?
Thanks,
Brian

Post by Chris
I'm guessing it's due to the new server changes (again) but my SDC
isn't logging in properly...
It *looks* like it's logged in and the login.txt file shows
$RETCODE=1$ (i.e good) but the main problem is that I can't reply
to forum posts. Plus there's ads appearing that aren't there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems. Firewall
was disabled (as a test).
It was working fine up until Stardock announced the recent additional
servers & network upgrades etc. Changing servers in SDC and
re-entering login details did nothing to help either.
[Shrug]
Chris.

The general symptom is that the threads all end with the last message
whereas there should be a text edit box (to enter a reply) and submit
button, smileys etc all of which are missing. This is on all the topics
that I can access.
I've tried resetting the lists and when that didn't work I deleted all
the discussion files which didn't work either.
HTH
Chris.

SDC just updated itself to 2.32.398 Build 129 and I reset (& deleted)
the discussion files with no improvement in the situation...

On question about the login details... Upon my first ObjectDesktop
subscription I got a serial number SU-XXXXXX which recently changed to
one of the form OD-XXXXXXX-XXX-XXXXXXXXXX.

Now, this latter number works fine for registering the OD apps from
within SDC, however the login for SDC itself refuses to work with the
OD-(...) serial, but is OK (rather *appears* to be OK i.e with the above
symptoms) with the SU-(...) serial.

Could this be related?

Cheers,
Chris.

Brian Harper [Stardock]

2006-04-21 07:27:48 UTC

Chris, the problem has been reported to the web development team who are
looking into it.

Thanks,
Brian

Post by Brian Harper [Stardock]
Which posts are you trying to reply to? Do you get any error messages?
Thanks,
Brian

Post by Chris
I'm guessing it's due to the new server changes (again) but my SDC
isn't logging in properly...
It *looks* like it's logged in and the login.txt file shows
$RETCODE=1$ (i.e good) but the main problem is that I can't reply to
forum posts. Plus there's ads appearing that aren't there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems. Firewall
was disabled (as a test).
It was working fine up until Stardock announced the recent additional
servers & network upgrades etc. Changing servers in SDC and re-entering
login details did nothing to help either.
[Shrug]
Chris.

The general symptom is that the threads all end with the last message
whereas there should be a text edit box (to enter a reply) and submit
button, smileys etc all of which are missing. This is on all the topics
that I can access.
I've tried resetting the lists and when that didn't work I deleted all
the discussion files which didn't work either.
HTH
Chris.

SDC just updated itself to 2.32.398 Build 129 and I reset (& deleted) the
discussion files with no improvement in the situation...
On question about the login details... Upon my first ObjectDesktop
subscription I got a serial number SU-XXXXXX which recently changed to one
of the form OD-XXXXXXX-XXX-XXXXXXXXXX.
Now, this latter number works fine for registering the OD apps from within
SDC, however the login for SDC itself refuses to work with the OD-(...)
serial, but is OK (rather *appears* to be OK i.e with the above symptoms)
with the SU-(...) serial.
Could this be related?
Cheers,
Chris.

Chris

2006-04-22 00:33:53 UTC

Post by Brian Harper [Stardock]

Post by Brian Harper [Stardock]
Chris, the problem has been reported to the web development team who are
looking into it.
Thanks,
Brian

Thanks Brian. Great to get such prompt action!

Cheers,
Chris.

Post by Brian Harper [Stardock]
Which posts are you trying to reply to? Do you get any error messages?
Thanks,
Brian

Post by Chris
I'm guessing it's due to the new server changes (again) but my SDC
isn't logging in properly...
It *looks* like it's logged in and the login.txt file shows
$RETCODE=1$ (i.e good) but the main problem is that I can't reply to
forum posts. Plus there's ads appearing that aren't there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems. Firewall
was disabled (as a test).
It was working fine up until Stardock announced the recent additional
servers & network upgrades etc. Changing servers in SDC and re-entering
login details did nothing to help either.
[Shrug]
Chris.

The general symptom is that the threads all end with the last message
whereas there should be a text edit box (to enter a reply) and submit
button, smileys etc all of which are missing. This is on all the topics
that I can access.
I've tried resetting the lists and when that didn't work I deleted all
the discussion files which didn't work either.
HTH
Chris.

SDC just updated itself to 2.32.398 Build 129 and I reset (& deleted) the
discussion files with no improvement in the situation...
On question about the login details... Upon my first ObjectDesktop
subscription I got a serial number SU-XXXXXX which recently changed to one
of the form OD-XXXXXXX-XXX-XXXXXXXXXX.
Now, this latter number works fine for registering the OD apps from within
SDC, however the login for SDC itself refuses to work with the OD-(...)
serial, but is OK (rather *appears* to be OK i.e with the above symptoms)
with the SU-(...) serial.
Could this be related?
Cheers,
Chris.

Chris

2006-04-22 00:43:43 UTC

Post by Brian Harper [Stardock]
Chris, the problem has been reported to the web development team who
are looking into it.
Thanks,
Brian

Thanks Brian. Great to get such prompt action!
Cheers,
Chris.

Good news - it's working again!

Thanks for sorting it out!

Cheers,
Chris.

Post by Brian Harper [Stardock]

Post by Brian Harper [Stardock]
Which posts are you trying to reply to? Do you get any error messages?
Thanks,
Brian

Post by Chris
I'm guessing it's due to the new server changes (again) but my
SDC isn't logging in properly...
It *looks* like it's logged in and the login.txt file shows
$RETCODE=1$ (i.e good) but the main problem is that I can't
reply to forum posts. Plus there's ads appearing that aren't
there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Time for a spyware/adware scan and kill.

MS AntiSpyware Beta, AdAware, Spybot all report no problems.
Firewall was disabled (as a test).
It was working fine up until Stardock announced the recent
additional servers & network upgrades etc. Changing servers in SDC
and re-entering login details did nothing to help either.
[Shrug]
Chris.

The general symptom is that the threads all end with the last
message whereas there should be a text edit box (to enter a reply)
and submit button, smileys etc all of which are missing. This is on
all the topics that I can access.
I've tried resetting the lists and when that didn't work I deleted
all the discussion files which didn't work either.
HTH
Chris.

SDC just updated itself to 2.32.398 Build 129 and I reset (& deleted)
the discussion files with no improvement in the situation...
On question about the login details... Upon my first ObjectDesktop
subscription I got a serial number SU-XXXXXX which recently changed
to one of the form OD-XXXXXXX-XXX-XXXXXXXXXX.
Now, this latter number works fine for registering the OD apps from
within SDC, however the login for SDC itself refuses to work with the
OD-(...) serial, but is OK (rather *appears* to be OK i.e with the
above symptoms) with the SU-(...) serial.
Could this be related?
Cheers,
Chris.

Tib

2006-04-19 11:01:06 UTC

Hi, I have the problem of logging in also, plus I can't even get to
stardock's website. Is it down or something. Otherwise web works fine & my
WC browser works too.

Post by Chris
I'm guessing it's due to the new server changes (again) but my SDC isn't
logging in properly...
It *looks* like it's logged in and the login.txt file shows $RETCODE=1$
(i.e good) but the main problem is that I can't reply to forum posts. Plus
there's ads appearing that aren't there normally.
I'm using ver 2.32.397 build 120
Will this fix itself when the server situation settles down?
Regards,
Chris.

Wayne

2006-06-12 02:37:32 UTC

I figured I'd try here since there was already a thread something like
my issue and I haven't received any response from support which is odd.
Usually I get a response quickly.

Anyway my problem is with the Wincustomize section of SDC. Within the
last few days I am unable to download skins in SDC nor participate in
comments for skins there. Its like I'm not logged in. However by all
indications SDC says I'm logged in.
I know my login information is correct as I am no problem accessing the
skins/comments on the Wincustomize site itself.
My account should be setup for ***@gmail.com I recently changed it
from ***@mailaka.net , but I changed it after I was having
problems hoping it might correct it, but it didn't.

Thanks

TheGreenReaper (Laurence Parry)

2006-06-12 06:53:50 UTC

Post by Wayne
Anyway my problem is with the Wincustomize section of SDC. Within the
last few days I am unable to download skins in SDC nor participate in
comments for skins there. Its like I'm not logged in. However by all
indications SDC says I'm logged in.

Hmm. Might be due to the recent WinCustomize server upgrades. Got the
latest version of Stardock Central?

--
TheGreenReaper (Laurence Parry)
http://www.greenreaper.co.uk/

Wayne

2006-06-12 15:28:23 UTC

Post by TheGreenReaper (Laurence Parry)

Yup up to date on SDC. Finally did get a response from support, guess
they have been busy. They tweaked something and it works now.
Thanks

Hmm. Might be due to the recent WinCustomize server upgrades. Got the
latest version of Stardock Central?

TheGreenReaper (Laurence Parry)

2006-06-13 08:03:44 UTC